Privacy Policy
What we collect.
Account details you give us (name, work email, organization, billing contact); the states and products in your memberships; what you save and enter in the product (saved facilities, entered amounts, notes); usage data (pages viewed, searches, chat questions) and technical data (IP address, browser, device). We collect no patient information and the product is not designed to receive any.
How we use it.
To provide and secure the Service, bill your membership, answer support requests, and improve the product. Chat questions are processed to produce an answer and logged for quality. We do not sell personal data and do not use it for advertising.
Who processes it for us.
Cloudflare (hosting, database, analytics, and the AI model behind chat), Stripe (payments; we never see full card numbers), and Resend (transactional email). Each processes data only to provide its service to us.
Cookies.
A session cookie to keep you signed in and a preference cookie for display settings. No advertising cookies.
Retention.
Account and membership records for the term of the membership and 12 months after; usage and technical logs for 90 days; billing records as required by law.
Your choices.
You can see and correct your account details in the product. To delete your account and its data, email privacy@behavioralrates.com; we complete deletion within 30 days except for records we must keep by law.
Changes.
We will post changes here with a new effective date.
Contact.
privacy@behavioralrates.com.
Questions
Short answers from the public pages. The product shows published ranges. It never suggests a rate.
- Does Behavioral Rates store patient records?
- No. Benchmark figures are public payer disclosures joined to the public NPI registry. They are not patient records and not PHI.
- What does the membership collect?
- What is needed to run the account: company email, organization, billing, and product usage. See the privacy page for the current statement.